Dealer Management System.

The DMS product is a dealership system built on a cloud platform by utilizing digital technology. This system covers the entire dealership process, from sales, servicing (including queuing systems), spare parts purchases and Customer Relationship Management (“CRM”).

Combining java, mobile, cloud, web and digital gateway technologies, by bringing together the many parts of a dealership on a single interface, DMS platforms allow business owners to monitor dealership operations more efficiently and see the big picture more clearly. This system is capable to serve more than 500 dealers.

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SALES

The Vehicle Sales module provides functionality required for effective vehicle sales management and automation of invoicing and payment collection processes. The module consists of the following components: Vehicle Sales Order, Automatic or Manual Overwrite Matching between Sales Order and vehicle stock, Pre Delivery Inspection and Delivery Orders, Vehicle Registration Number processing and Invoicing..

Workshop & Services Management

The Service Management module manages activities related to workshop and service department, starting from service appointment, work orders, parts & oil usage, technician/labor working hours to invoicing and cashier operations. The module tracked customer and vehicles service histories, including those done with third party vendors. The system will automatically generate invoice for each itemized parts, oil and labor involved in a work order.

Part Purchasing

The Parts Purchasing module provides facilities to help your company track various parts in multi site and warehouse location. Information collected from each counter related to the used parts for service and the back order which is used to make requisition. System will check the availability and process the approval for Purchase Order. Data for PO can be imported and used with Manufacturer Parts Ordering System.

Real-Time Updated Inventory Information

The DMS provides real-time updated inventory information, enabling dealers to monitor stock levels for vehicles, parts, and other equipment accurately. This feature helps dealers manage availability and prevent overstocking or stockouts.

Integrated CRM with Marketing Automation Features

The DMS includes an integrated Customer Relationship Management (CRM) system with marketing automation features, allowing dealers to manage customer relationships and execute marketing campaigns automatically. This feature enhances customer engagement and builds stronger loyalty.

Integrated Appointment Management System for Sales and Service

With an integrated appointment management system, dealers can efficiently schedule sales and service appointments. This feature optimizes time management and increases customer satisfaction through structured and timely arrangements

Mengapa Dealer Management System (DMS) Menjadi Solusi Vital dalam Saat Ini?

Dealer Management System (DMS) menjadi alat esensial bagi dealer otomotif dalam menghadapi perubahan dan tantangan ini. Sistem ini tidak hanya membantu dealer dalam mengoptimalkan operasi sehari-hari, tetapi juga memungkinkan mereka untuk merespons perubahan pasar dengan cepat dan efektif. Berikut beberapa alasan pentingnya DMS di tengah kondisi saat ini:

Efisiensi dalam Manajemen Inventaris
Dalam situasi ekonomi yang menuntut pengendalian biaya ketat, DMS membantu dealer memantau inventaris secara real-time. Dengan manajemen inventaris yang efisien, dealer dapat menghindari masalah overstocking dan understocking, sehingga biaya operasional dapat ditekan.
Pengalaman Pelanggan yang Lebih Personal
DMS memungkinkan dealer untuk menyimpan data dan riwayat interaksi pelanggan. Informasi ini membantu dealer memberikan pengalaman yang lebih personal bagi setiap konsumen, menciptakan loyalitas dan meningkatkan peluang pembelian ulang.
Pengambilan Keputusan Berbasis Data
Melalui data yang disediakan oleh DMS, dealer dapat memonitor tren pembelian dan menyesuaikan strategi penjualan dengan lebih akurat. Misalnya, jika permintaan mobil bekas meningkat, dealer dapat berfokus pada strategi promosi yang sesuai untuk memenuhi kebutuhan tersebut.
Adaptasi dengan Tren Digitalisasi
DMS mendukung integrasi dengan berbagai platform digital, memungkinkan dealer untuk mengelola interaksi daring dengan pelanggan. Dengan semakin banyaknya konsumen yang memulai perjalanan pembelian mereka secara online, kemampuan untuk menyediakan pengalaman digital yang mulus menjadi keunggulan kompetitif.

Dengan Dealer Management System yang andal, dealer otomotif dapat beradaptasi lebih baik dengan situasi ekonomi saat ini dan tetap kompetitif di tengah ketidakpastian. Sistem ini memberikan kemampuan bagi dealer untuk merespons kebutuhan konsumen yang terus berkembang, sambil menjaga efisiensi dan produktivitas operasional.

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